Here are my terms of sale/service - please read, understand and accept these before you purchase via the website, or book a retainer package. Please note these terms do not include purchases from third parties.
Services Policy
Prices and Payment
You can find a full breakdown of prices and service offers on the relevant service pages.
Once terms and tasks are agreed I will send you an invoice for your deposit via Quickbooks. This email will indicate your payment method (in this case Bank Transfer).
Payments should be made swiftly, so that work can commence as all services are paid for upfront.
I am not currently VAT registered, so invoices will be without VAT percentage.
From there further work will be invoiced before work commences - swift payment means a close continuation of work.
Service Provision
I usually work within your systems, so that you remain in 100% control of your content and data. Systems can be established as part of our first month's tasks.
I work 9-5pm Monday to Thursday and 9-12pm on Fridays on client work. During these hours you are able to contact me by email or whichever comms channel we agree to use. Meetings can be booked during your time allocation. This allows for my total focus on client work.
Service Cancellations
Services can be cancelled in writing at any time by email and work will cease as soon as I read your email. At this point, all remaining work will be handed over in a final task email. Please note that in rare situations where work is more complicated you may be charged an admin fee of £40 per hour to cover a full handover.
Service Refunds
No refunds are given on time not used.
No refunds are given on services rendered.
GDPR
All transactions and client conversations are GDPR compliant.
I may keep your contact details at hand to allow me to contact you during our work together. This is stored safely.
My Indie Life acts as the data controller and processor of your information from transactions.
My Indie Life is compelled by HMRC to keep invoices securely of your transactions from services for a set period of time. After this time all records are destroyed and no data is kept.
Account logins and passwords are stored for me on your system for extra safety, which I will require access to. I use a password security system to use passwords and store them safely.
Copyright, Disclaimers & Terms of Use for Content created during our work together
All content created during our work together remains your copyright. I, Sara Millis | My Indie Life Blog do not store this content after we finish working together. I may link to published content as part of my portfolio on the website, in order to show potential clients work examples.
Special note on Services
All services are undertaken by Sara Millis. All content is created based on the best of Sara's knowledge and ability to provide you with content apt for your business. To do this you must provide everything Sara needs to complete the job satisfactorily. Sara Millis and My Indie Life Blog takes no responsibility or liability for any outcomes you have from content and advice given in these services. Sara Millis and My Indie Life Blog can not make any guarantee on the success of any outcomes you might have from content or advice given in these services.
Customer Service
Please contact Sara Millis here.
Audit & One-off Copy Policy
Payments
I accept cards for online payments, including Applepay and Paypal. Full details are at the checkout, which is fully secure.
VAT I am not currently VAT registered, so invoices will be without VAT percentage.
Cancellations/Refunds/Transfers
Please contact me no later than 12 hours after purchase, if you wish to cancel your audit/one-off copy for a refund. After this time no refunds are due, because of the work involved in creating your personalised service.
Refunds will be made in full if I cancel the service.
No fund transfers are available on audit and one-off copy purchases.
GDPR
All transactions and client conversations are GDPR compliant.
I may keep your contact details at hand to allow me to contact you during our work together. This is stored safely.
My Indie Life acts as the data controller and processor of your information from transactions and our work together (account logins and passwords are stored for me on your system for extra safety) and abides by GDPR data control processes.
My Indie Life is compelled by HMRC to keep invoices securely of your transactions from services for a set period of time. After this time all records are destroyed and no data is kept.
Copyright, Disclaimers & Terms of Use for reports
All services are undertaken by Sara Millis. All content is created based on the best of Sara's knowledge and ability to provide you with content apt for your business. To do this you must provide everything Sara needs to complete the job satisfactorily. Sara Millis and My Indie Life Blog takes no responsibility or liability for any outcomes you have from content and advice given in these services. Sara Millis and My Indie Life Blog can not make any guarantee on the success of any outcomes you might have from content or advice given in these services.
Customer Service
Please contact Sara Millis here.
Website Policy
Website Usage
Welcome to our website and services. If you continue to browse and use this website or it's services, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern My Indie Life Blog’s relationship with you in relation to this website and it's services. If you disagree with any part of these terms and conditions, please do not use our website, or services.
The term ‘My Indie Life Blog’ or ‘us’ or ‘we’ or 'I' refers to the owner of the website whose registered office is 40 Mill Street, Crediton, Devon. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, IP information may be stored by us for use by third parties who supply us web services (Squarespace and Google Analytics). These are not sold, but used for GDPR compliant data collection only. No personally sensitive information is stored.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose (this includes services/products offered). You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by UK law.
Your use of any information or materials on this website, or it's services is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website and it's services contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics (unless otherwise noted). Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website, or it's services may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website (and it's services) and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Cookies & Privacy Policy
This Privacy Policy governs the manner in which the website collects, uses, maintains and discloses information collected from users (each, a 'User') of the website ('Site'). This privacy policy applies to the Site and all products and services offered by My Indie Life Blog and is GDPR compliant subject to the laws of England, Northern Ireland, Scotland and Wales.
Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, and in connection with other activities, services, products, features or resources we make available on our Site. Users may be asked for, as appropriate, an email address or mailing address for product purchases. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us where indicated. Those who visit anonymously will not be collected. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities, services, products, features or resources.
Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information. Those who visit anonymously will not be collected. Users can always refuse to supply personal identification information by changing their browser settings, except that it may prevent them from engaging in certain Site related activities.
Web browser cookies Our Site may use 'cookies' to enhance User experience. Users web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information My Indie Life may collect and use Users personal information for the following purposes:
To improve customer service, information you provide helps us respond to your customer service requests and support needs more efficiently. Here we require names, emails and any relevant order number relating to a product or service.
To personalise user experience we may use information in the aggregate to understand how our Users, as a group, use the services and resources provided on our Site.
To send periodic emails we may use the email address to send User information and updates pertaining to their initiated queries. It may also be used to respond to their enquiries, questions, and/or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or Users may contact us via our Site. See below disclaimer.
To send product orders by mail we may use the shipping address to send User products pertaining to their orders.
How we protect your information We adopt appropriate data collection, storage and processing practices, SSL certification and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. For product and service transaction details see below.
Sharing your personal information We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Third party websites Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy My Indie Life has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Blog Copyright & Creative Commons
Sara Millis/My Indie Life Blog own the rights to all content, unless attributed to a third party. We do allow URL sharing using the social icons provided and I do expect back-links to be provided for the end user.
Affiliates & Referrals
From time to time, this website may also include links, or referrals to affiliate websites, services and products. These links are provided for your convenience to provide further information about products or services not offered by My Indie Life Blog. Any transaction made by you through these links may result in a commission payment to My Indie Life Blog. Commissions are very small in percentage denominations and go towards the running and admin of the My Indie Life Blog website and services.
Affiliate connections do not signify that we endorse the website(s), service(s), or product(s), but instead recommend it for your consideration. Such products and services are carefully selected for their appropriateness. We have no responsibility for the content of the linked website(s), or for the products, or services these third party companies offer. My Indie Life Blog is not responsible, or to be contacted about any transaction with a third party (although we may be interested in a poor result, if that would change our affiliation).
Affiliate links will be clearly marked on the site.
Opt-in or Newsletter Disclaimer
Free Opt-ins - When you subscribe to a free opt-in you will not receive further marketing emails, other than those listed in the opt-in marketing disclaimer, unless you have indicated otherwise. Each opt-in is covered with its own disclaimer making you 100% aware of this fact and any further details by way of a landing page.
Newsletter Consent Disclaimer - When you subscribe to the our newsletter you will be receiving one email per week. You will not receive separate marketing emails, unless you have indicated otherwise. Landing pages, or opt in boxes state the above.
Data Protection Disclaimer - We maintain, store and delete your consented details in a secure way compliant with EU GDPR regulations and in accordance the consent you give when subscribing and if you choose to unsubscribe. My Indie Life Blog uses your information to establish interaction with content only. No data is sold or viewed by a third party.
Updated 21 July 2023.
